Listening-the make or break skill
L.earn to enter someone elses world,suspend judgement,put ego on hold
I.ntend to understand not to solve.Reflect emotions and facts as expressed by the speaker.
S.ilent...let people express themselves
T.ake your world out in order to hear the other clearly. without judgement
E.ngage yourself fully,be fully present
N.ever ignore the impact of what is being said on you so that you can maintain focus
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